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Resources for Seniors


Massachusetts Executive Office of Elder Affairs

The Executive Office of Elder Affairs (“Elder Affairs”) provides services locally via Aging Services Access Points (ASAP), Councils on Aging (COA) and senior centers in communities across the State of Massachusetts. This network reaches out to elders in need of services that include home care and caregiver support, nutrition programs, protective services, health and wellness services, housing options, SHINE counseling (Serving the Health Information Needs of Elders), or counseling services for elders with limited English proficiency.

Executive Office of Elder Affairs
One Ashburton Place, 5th Floor
Boston, MA 02108
617- 727 -7750 800- 882 -2003 (MA only)
800- 872 -0166 (TTY)
Fax: 617 -727 -9368
Office hours: 8:45 a.m to 5:00 p.m

Consumer Protection for Seniors


601 E St. NW Washington, DC 20049
Website: Email:
Toll-Free nationwide: 888-OUR-AARP (888-687-2277)
Toll-Free TTY: 877-434-7589
Toll-Free Spanish: 877-MAS-DE50 (877-627-3350)

Federal Trade Commission (FTC)

The FTC provides free information to help you spot and prevent fraudulent, deceptive and unfair business practices. The FTC accepts and tracks individual complaints, but does not provide direct assistance to individuals.

600 Pennsylvania Avenue, NW Washington, DC 20580
Phone: (877) 382-4357
To file a complaint please visit

Massachusetts "Do Not Call" Registry

To register for the Massachusetts Do Not Call list, you may call 1-866 -231 -2255 or go directly to the Do Not Call Registry website.

National Do Not Call List

In addition to Massachusetts' Do Not Call list, there is a national “Do Not Call” registry, enacted by the Federal Trade Commission (FTC). The National Do Not Call Registry allows you to block telemarketing calls. You can call or visit the website to add your landline and cell numbers. Your registration will be effective for five years.

To be added to the FTC's Do Not Call list, you can register online at WWW.DONOTCALL.GOV or call toll-free, 1-888-382-1222 (TTY 1- 866-290-4236) from the number you wish to register.

Registration is free. It is illegal for any third party to contact you offering to add your name to the list for a fee, and the FTC has stated that it will not contact people on the Do Not Call list to verify personal information. If you receive a call from somebody claiming that they can “pre - register” you for the list, or asking to verify personal information in connection to the list, report it to the FTC at or 1-877-FTC-HELP, or call the Massachusetts Attorney General (AGO). You may file a complaint online with the AGO's Public Inquiry & Assistance Center (PIAC), or contact the PIAC hotline at (617) 727-8400.

National Fraud Information Center

A project of the National Consumer League, the National Fraud Information Center has tips and articles to help you recognize fraud and an online form to file a complaint.

National Fraud Information Center
P.O. Box 65868
Washington, DC 20035
Phone: (800) 876- 7060

Securities and Exchange Commission(SEC)

You can file a complaint or provide tips on potential securities law violations using the SEC website at If you receive unsolicited emails on investments, forward them to the SEC at

SEC Headquarters

100 F Street, NE Washington, DC 20549

SEC Complaint Center

450 Fifth St. NW Washington D.C. 20549

Boston Regional Office (state jurisdiction: MA, ME, CT, ME, NH, VT & RI)

David Bergers
Regional Director
33 Arch Street, 23rd Floor
Boston, MA 02110- 1424
Phone: (617) 573- 8900

Get off scammers' lists.

Consumers can notify the national consumer credit reporting companies online to remove their names from the lists that they sell to companies for pre-approved offers of credit and insurance. By filling out one form online, you can then direct the consumer credit reporting companies to stop selling your name and that you wish to opt- out these programs.
Phone: (888) 567- 8688

Direct Marketing Association (DMA)

Another way to further reduce direct mail and phone solicitations is to contact the Direct Marketing Association (DMA). The DMA is the oldest and largest trade organization for the direct marketing industry. More information for consumers is available at:

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